The Future Lab is a brand-new innovation department within bpost. We are a special team that breaks away from the larger organisation to work autonomously on an advanced or secret project. We’re bringing breakthrough innovation to challenging problems and exciting new opportunities. We’re entrepreneurs and creative thinkers. We thrive on autonomy, and we love that we have it.


Our team

Our team takes a human-centered and eco-conscious approach to design. We’re a multidisciplinary team of researchers, designers and prototypers that rapidly execute; we build prototypes, proof of concepts, measure the successes and failures and iterate further. Hands-on for sure.


Our goal

At the core, we have a human-centered mindset. We investigate customer needs and build solutions for them according to the design thinking principles. We always seek an open-minded and empathic mindset both internally and externally.

Our goal is to launch new products and services into the market, in order to become the leader in eCommerce logistics in Europe.